IT Consulting
SOFTimpact Consulting Service acts as a trusted advisor for strategic IT investments and helps to implement these decisions together with the client’s in-house resources or alternatively bridge temporary resource gaps.
SOFTimpact Consulting Service is implementing ERP solutions such as Microsoft Dynamics AX or Baan all over Europe. From the time of selection of the application, through implementation, SOFTimpact will work together with the client to ensure continued success. SOFTimpact has the experience to manage IT projects, irrespective of their size or complexity.
Throughout implementation and after a customer goes live, SOFTimpact (Consulting Service) is by their side.
Consultation activities
- Evaluation of software solutions
- Analyzing existing work processes, use of technology and IT processes like disaster recovery, help desk, change and patch management
- Presentation and decision support for the customer
- Advising on the selection and installation of computers
- Support for the purchasing process of IT related products
- Project management
- Design of customized client/server configurations
- Installation and configuration based on Oracle or SQL Server
- Integration of new software solutions into the existing infrastructure
- Customization and development of reports/sessions/form/menus
- Migration from legacy system
- Integration of 3rd party products
- Documentation
- Support and trouble shooting
- Review of installations and configurations
- Performance tuning
- Migration to new software versions
- Hardware-platform migration (SINIX/SUN/IBM/HP to Windows)
- Training of customer
- MS Dynamics AX – Installation & Configuration
- MS Dynamics AX – Development
- MS Dynamics AX – Seanique
- IT staff into required administration activities
- End user into efficient software usage
- IT system management consulting
Why Us?
- Responsive
- Your IT infrastructure forms the backbone of your operations. SOFTimpact will respond to your requests not only in a timely manner, but also with a customized solution considering you specific needs and requirements.
- Trustworthy
- Like any IT service provider we have a set of proven and therefore favored technologies and products. But while past experiences act as guidance for our advice, SOFTimpact will always look beyond the standard solution. Being completely vendor or technology agnostic, allows SOFTimpact to identify the best solution for the customer independent of existing preferences.
- Experienced
- Over 12 years of implementation and project experience has taught us several key ingredients to successfully deploy technology for our customers. We will deploy this experience for the benefit of the customer during
Outsourcing & Support
SOFTimpact Outsourcing Service provides 3rd party operation of Seanique and whole IT infrastructures to the customer.
Technology change is constantly outpacing the ability of many midsized companies to achieve competitiveness through IT capabilities. Tough competition in core competencies, combined with scarce technical resources and the increasing cost of staying technologically current, are driving companies to distinguish the operations and capabilities that are key to their business model from those that are better outsourced.
Outsourcing by SOFTimpact ensures optimum system performance and optimum use of system resources. SOFTimpact will advice you on choosing and employing the support structures and processes that best suit your organization.
Some companies do not want to carry the burden of a new system at all or it is no economic to maintain a complete team of IT staff. In these cases SOFTimpact can host the hardware and software involved and is responsible for the complete maintenance of a solution. SOFTimpact will guarantee contractual binding service levels (i.e. 99% uptime, reaction times, periodic activities…) for this type of customers.
Outsourcing Activities
- Help-DeskYour employees need a central point of contact to address their issues. Our help-desk will provide this, document all incoming issues, if possible start working on them immediately and track them until resolved.
- Online monitoringBetter than reacting to already existing issues, it is pragmatically possible to detect and avoid a sizeable part of all issues, by applying automated and online monitoring technologies. SOFTimpact will provide and operate all required products.
- Remote maintenanceOnce an issue is detected, it can be analyzed and often remotely resolved, without requiring a local visit, without assistance of local staff and often without the end user even noticing.
- Backup planning and schedulingBusiness Continuity and Disaster Recovery are a central part of risk management strategies in any company. A reliable planned, executed and monitored backup will be the backbone of such a strategy to rely on.
- Version upgrades & patchesTogether we will discuss and agree on an optimal patch strategy. Different systems (ie. servers, desktops, DMZ equipment …) require different procedures, ranging from very conservative (ie. never touch a running system) to aggressive (being on the latest version available).
- Performance tuningOnce systems are running error free with minimal downtime, SOFTimpact will look at the next level to improve performance, balancing costs and return.
- Capacity planningAs a side effect of above described online monitoring historic data is collected and usage statistics can be maintained. These in term help us to drive the customer’s long term strategies, help to define a suitable budget and implement such a budget as planned.
Technologies
- MS Windows Servers
- Linux Servers
- HP-Unix Servers
- VmWare ESX and ESXi
- MS Active Directory
- MS Exchange
- Oracle RDBMS
- MS SQL Server
- MS Dynamics AX
- Firewalls
- Network attached storage
- Symantec Backup Exec
- HP Data Protector
